This policy explains how refund requests are handled for Polenest websites and mobile applications operated by POLENEST.
For web purchases, customers have at least 14 days from the original purchase date or the most recent renewal charge to request a refund, unless a longer period is required by applicable law or the purchase provider's policy.
Refund requests should include the receipt, order ID, product name, purchase date, and the email address used for the purchase.
If your purchase was billed by the mobile store, the refund request may need to be submitted through that store's refund process. Polenest can help identify the product and issue context, but the store may make the final refund decision.
Use the refund or support flow shown by the store or purchase screen for store-billed purchases.
This policy does not limit mandatory rights that apply under local consumer law. A store or purchase provider's refund policy and buyer support process may apply to the purchase.
Note: For marketplace or web purchases, always keep your store or purchase receipt. It is usually the fastest way to verify a refund request.