This policy explains how refund requests are handled for Polenest websites and mobile applications.
If you purchased directly from Polenest, you may request a refund within 14 days of the purchase or renewal date by emailing [email protected].
Refund requests are reviewed case by case. If approved, the refund will be processed through the original payment method where possible.
If your purchase was billed by Apple App Store or Google Play, the refund request may need to be submitted through that store's refund process. Polenest can help identify the product and issue context, but the store may make the final refund decision.
Official store refund pages: Apple Support and Google Play Help.
A refund may be declined where required information cannot be verified, the request is outside the stated period, the purchase was already refunded, or abuse/fraud is suspected. This policy does not limit mandatory rights that apply under local consumer law.
Note: For marketplace purchases, always keep your Apple, Google, or payment provider receipt. It is usually the fastest way to verify a refund request.