Contact support with the details that make the issue reproducible.
For Planner support, account deletion, purchase restore issues, backup questions, or privacy requests, email [email protected].
Include this in your message
- OS and version: iOS or Android.
- Polenest app version.
- Device model.
- The screen where the issue happened.
- Steps that reproduce the issue.
- Whether the issue affects sign-in, purchase restore, backup, multi-select, or a specific record.
FAQ
Dates are not selected after I tap them.
Open Calendar and tap the round multi-select button first. Date taps only become selections after multi-select mode is on.
The schedule popup does not appear.
Confirm that at least one date is selected, then tap the add schedule action. Restart the app if the screen state looks stuck.
Apple or Google sign-in is not working.
Include the provider, OS version, app version, and the exact error text or screenshot in your support email.
Purchase restore does not unlock features.
Use the same Apple ID or Google account that made the purchase, then send the app version and store platform if restore still fails.
How do I handle backup and restore?
Use the app's backup and restore controls where available. Keep exported backups before changing devices or deleting the app.
How do I request account deletion or privacy help?
Email [email protected] from the account email and include the request type in the subject.